Deleting your social data

If you are an organization using IGF Works Marketing

1. Go to Social → Accounts and choose Disconnect next to the account. We immediately delete the stored access and cancel any posts not yet sent to that account. A post that is being sent at that moment may still go out, and its result shows in the post as usual. We also ask the platform to remove our access: X, LinkedIn, YouTube and Bluesky for that account (see below), and Facebook for the person who connected it, unless another account connected in IGF Works Marketing still uses that person's access. Then we keep it and say so, and you can remove it in Facebook's settings.
2. To also delete past posts and their history, or to close your organization's account, email [email protected] from an administrator's address and name your organization. We will delete them within 30 days and confirm by email.

If you removed our app on Facebook

When you remove IGF Works Marketing in your Facebook settings, Facebook tells us, and we automatically delete the stored access and the name and ID of every Facebook Page and Instagram account you connected, cancel any posts not yet sent to them, and clear any sign-in you had not finished. We give Facebook a confirmation code and a link to a page that shows the status of your request.

The posts published through us and their history stay until you ask us to delete them: email [email protected] with the Page or account name. We will confirm when it is done, within 30 days.

If you removed our app on Threads

When you remove IGF Works Marketing in your Threads settings, Threads tells us, and we automatically delete the stored access and the name and ID of every Threads account you connected, and cancel any posts not yet sent to them. We give Threads a confirmation code and a link to a page that shows the status of your request.

If you removed our app on TikTok

When you remove IGF Works Marketing in your TikTok settings (Settings and privacy → Security → Manage app permissions), TikTok tells us, and we automatically delete the stored access and the name and ID of every TikTok account you connected, and cancel any posts not yet sent to them. We keep a confirmation code for the request; contact us with your TikTok display name to check its status.

If you removed our app on X

Removing IGF Works Marketing in X's settings stops our access right away. We are not told when you do this, so to have the data we stored deleted too (the account name and ID, the access tokens, and the posts published through us), email [email protected] with the account name. We will confirm when it is done, within 30 days.

LinkedIn, YouTube and Bluesky

None of these platforms notifies us when you remove our access, so: disconnect the account in the Hub (Social → Accounts → Disconnect), which deletes the stored tokens and cancels our access at the platform (the account's name and IDs stay in your organization's records). You can also remove our access yourself: LinkedIn: Settings → Data privacy → Permitted services; Google: Google Account → Security → Third-party apps with account access; Bluesky: Settings → Privacy and security → App passwords, delete the one you created for us. To have the account's stored name and IDs deleted as well, contact us at [email protected].

Your organization's X app keys

X is optional, and an organization that uses it pays X directly through its own X developer account. To delete your organization's X app keys, an administrator disconnects its X accounts under Social → Accounts and then turns X off there. We delete the keys immediately. The record of who turned X on or off and the estimated cost of each post stay in the organization's history.

What is deleted

The stored access tokens, the account's name and ID in its connection record, the app-scoped user ID, the organization's X app keys when X is turned off, and, on request, the posts and post history kept in IGF Works Marketing. Copies in backups are gone within 30 days after that.

What is kept

Posts already published stay on the platform until you delete them there, and in the organization's post history, with their links, until you ask us to delete them. The organization's security log keeps its entries (see the privacy policy). For each automatic deletion request we keep the confirmation code, its dates, and a one-way code made from the app-scoped user ID (not the ID itself) for 90 days after the last request, so the status link keeps working. Then we delete them.